Larry Cannell writes about a recent CIO Magazine interview in which Ross Mayfield discussed 4 common wiki uses that can reduce email. Here are Ross’ four examples, and my suggested Wiki patterns that can help you with each:

1. Collaborative intelligence - “for example, in marketing and sales operations, you need to communicate to the field organization about an ever changing product line.” The pattern I’d use here is Magnet to establish a wiki as the “go-to” place for people out in the field.
2. Participatory knowledge base - “99 percent of the pages created [on the wiki] and tagged allow the call center to go from 20 clicks to find information to four, substantially decreasing search costs and decreasing the average call time by 10 to 20 percent.” I’d use the FAQ and Seed it with content patterns here.
3. Flexible client collaboration - “a collaborative workspace between [a firm] and the client.” Agenda is a good pattern for using the wiki to organize meetings with clients, and kickstart client collaboration.
4. Business social networks - “with your business partners or customers, where you’re communicating to them, getting feedback from them, and they’re interacting directly.” I’d use the Corporate Directory and MySpace patterns as the building blocks of a social network.

Mike Kavis writes an excellent blog on his efforts to bring enterprise 2.0 into his organization:

I have been blogging about my Web 2.0 experiments at work and recommended that we should just do Web 2.0 instead of trying to justify it.

With so many open source solutions available for wikis and blogs, the best way to get traction with Web 2.0 technologies is to casually bring it in house, plant the seeds, and let it grow like weeds.

You can have a large amount of people using these tools quicker then you can try to sell the value to an older generation of decision makers who are not familiar enough with the tools to understand the value. [Read more]

Stan James of Lijit has kept a list of frustrating things about Outlook since he started using it a year ago. My favorites from experience:

• 6. Doesn’t learn which addresses I actually use “In Outlook you must create a contact in order for it to recognize any address. I don’t want to make a “contact” for everyone I might email more than once.”
• 13. Embedded images mysteriously enlarged or resized “When you paste in a screenshot (or any image, really), Outlook magically decides that it should scale the image up by about 130%. Is it so hard to leave pixels as pixels?” [Read more]