François Nonnenmacher wrote to tell me about some wiki presentations this week at the Enterprise 2.0 Summit at CeBIT in Hannover, Germany.
Today, Cédric Blum from French mobile phone provider SFR presented on “a collaborative “issues library” has been created that enriches not only in scope the knowledge that customer service agents can depend on but also the way they create and use it.”
Tomorrow, François will present on the wiki he developed for Publicis Consultants.
François has an excellent roundup of notes from today’s presentations on his blog.
The following is a guest post from Patrick Berry and Scott Jungling of CSU Chico. Third in a three part series this week: (read parts 1 and 2)
Gaining Momentum
As the first phase grew to a close, we had a bit of trouble finding groups for phase 2. It seemed that part of the [Read more]
The following is a guest post from Patrick Berry and Scott Jungling of CSU Chico. Second in a three part series this week: (read part one)
Our Approach: The 3 in 3 Method Our plan was simple: create three spaces every three months. Spaces would be granted to those [Read more]
The following is a guest post from Patrick Berry and Scott Jungling of CSU Chico. First in a three part series this week:
Axiom: People want what they cannot have.
It was a familiar story: a new technology arrives on campus, [Read more]
A friend and fellow Confluence user sent me this message recently: “Just going through the process of having a company audited at the moment. This involved me having to prepare a hard copy file as well as sending loads of emails back and forth with the auditors. Next year I’m just [Read more]
By now, you’ve probably seen the announcement that Microsoft and Atlassian made yesterday morning about the SharePoint Connector for Confluence. So why is this important from a wiki adoption and use perspective? It frees organizations from the “One size fits all” mentality [Read more]
Updated 12X: Today, Atlassian and Microsoft introduce the SharePoint Connector for Confluence. The connector bridges the two products so that users can search across both from one place, embed Confluence wiki pages in SharePoint, link to and edit SharePoint content from within [Read more]
Mike Cannon-Brookes, Atlassian’s co-Founder, recently presented on Organisational Wiki Adoption at WebDirections South 2007 in Sydney, Australia. The presentation is excellent on both content and design – in fact, Mike set a goal of no bullet points: “FYI I set myself the challenge of [Read more]
Nathan Wallace of Janssen-Cilag has written an excellent case study on their wiki adoption, which Bill Ives picked up on the FastForward Blog. Janssen-Cilag is a pharmaceutical research company with employees in Australia and New Zealand, and is one of 250 operating companies of [Read more]
Dennis Howlett recently wrote about how NYK Shipping & Megacarrier is using Confluence and Lotus Domino together to power their intranet. NYK is a global shipping company (one of the world’s largest, in fact), and Alek Lotoczko, who runs the company’s intranet, was looking for a [Read more]
