François Nonnenmacher wrote to tell me about some wiki presentations this week at the Enterprise 2.0 Summit at CeBIT in Hannover, Germany.

Today, Cédric Blum from French mobile phone provider SFR presented on “a collaborative “issues library” has been created that enriches not only in scope the knowledge that customer service agents can depend on but also the way they create and use it.”

Tomorrow, François will present on the wiki he developed for Publicis Consultants.

François has an excellent roundup of notes from today’s presentations on his blog.

The following is a guest post from Patrick Berry and Scott Jungling of CSU Chico. Third in a three part series this week: (read parts 1 and 2)
Gaining Momentum: As the first phase grew to a close, we had a bit of trouble finding groups for phase 2. It seemed that part of the [Read more]

The following is a guest post from Patrick Berry and Scott Jungling of CSU Chico. Second in a three part series this week: (read part one)
Our Approach: The 3 in 3 Method Our plan was simple: create three spaces every three months. Spaces would be granted to those [Read more]

The following is a guest post from Patrick Berry and Scott Jungling of CSU Chico. First in a three part series this week:
Axiom: People want what they cannot have.
It was a familiar story: a new technology arrives on campus, [Read more]

A friend and fellow Confluence user sent me this message recently: “Just going through the process of having a company audited at the moment. This involved me having to prepare a hard copy file as well as sending loads of emails back and forth with the auditors. Next year I’m just [Read more]