Future Changes
Mar 26, 20083

Metrics for measuring social media in your organization

Growth GraphRachel Happe has a great list of Social Media Metrics. If you’re looking for ways to measure the impact of social media tools in your organization, Rachel’s list will have you thinking about:

Activity Metrics like: comments & trackbacks, number of contributors, time spent on site, and most active contributors

Survey Metrics like: quality and speed of issue resolution, and referral likelihood

ROI Measurements like: Number of new product ideas, % of ideas from customers/prospects/community, and Revenue/Adoption rate of new products from community vs. traditional sources

Got more? Email her at rhappe [at] idc.com

Mar 14, 20082

Collaboration software spending up 14.8% in 2008

Allan Alter reports on the Ziff Davis Enterprise 2008 Collaboration Survey:

  • 14.8 percent increase in collaboration software spending this year.
  • Wikis were the 4th most used collaboration tool without IT support.
  • Employees 18-30 are fastest to adopt new tools, but employees 31-49 were slightly more effective at finding the most useful ones.

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Wikipatterns book: a practical guide to improving productivity and collaboration in your organization Future Changes is Stewart Mader. He wrote the book on wiki adoption, and he has led or advised enterprise-wide wiki deployments in Fortune 500 companies, universities, nonprofits, small and medium size companies.

Advisory Services include: adoption strategy and timeframe, vendor/product analysis, content structure and templates, roles and permissions, data migration, and workshops. Linda Ziffrin of Valley View Ventures handles bookings. Contact to discuss your needs.
RECENT COMMENTS
  • Stefan Kleineikenscheidt said: "Absolutely agree. Waiting for Wave which will be even better. :) my 2 euro cents, -Stefan"
  • Martin Seibert said: "Hi Stewart, I am missing real open source alternatives in your list. Did you leave them out by purpose? What about Foswiki (TWiki-fork) or XWiki? Best regards Martin Seibert"
  • Sarah said: "Thanks for the writeup Stewart! This is a big day for MindTouch and we're proud to be providing a [collaborative] Intranet that is engineered with intelligence and delivers businesses HIGHER ROI and lower TCO than"
  • Mark Roseman said: "Hi Stewart, thanks very much for putting this guide together - a very useful resource! I put up a blog post pointing to it, as well as talking a bit about pricing models for"
  • Martin Seibert said: "Hi Stewart, this is very valuable content. Congratulations to your study. I like the results a lot. Is it correct, that your respondents all came from self-recruited online-ressources? How did you attract them? Best regards Martin Seibert"

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BOOKS & ARTICLES
Wikipatterns book: a practical guide to improving productivity and collaboration in your organization Wikipatterns
A practical guide to improving productivity and collaboration in your organization.
Buy the book
Using Wiki in Education wiki book Using Wiki in Education
10 case studies from education show how to collaboratively build curriculum, guide students' teamwork, and manage research projects.
Buy the book
Your Wiki Isn’t Wikipedia: How to Use It for Technical Communication Your Wiki Isn’t Wikipedia (PDF download)
How to use a wiki for technical communication and project management. Published in the January, 2009 issue of Intercom, the magazine of the Society for Technical Communication.
5 Effective Wiki Uses and How Companies Benefit From Them 5 Effective Wiki Uses (PDF download)
Five ways your business can benefit from using a wiki. Published in the August, 2008 issue of Website Magazine.

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