This is from Jordan Frank, Vice President Sales & Business Development at Traction Software. I’m in Providence, RI this week to deliver the closing keynote at Traction User Group 2009.

Following Michael Angeles’ notes on Using a Wiki for Group Documentation and Collaborative Authoring, more timeless case study detail and thinking from him is included in his notes on Using Blogs and Wikis for Communication and Information Management at Lucent.

I especially like the way he emphasizes the role of blogs and wikis at the workgroup level towards fostering understanding at the enterprise level: