Learning by Experience Changes Attitudes in Wiki Adoption

Twitter co-founder Biz Stone offers an excellent lesson in the importance of learning the value of a new tool by experiencing it in action:

Defining a “tweet” for the uninitiated and explaining how to create an account doesn’t resonate with everyone. “Why would I want to do that?” is a common reaction. However, demonstrating the power of Twitter as a discovery engine for what is happening right now through our Search and Trends often awakens a sense of wonder which inevitably leads to a much more compelling question, “How do I get involved?”

Good lesson for cultivating greater enterprise wiki use in your organization. Don’t bother trying to define the tool; just demonstrate a use that you know is relevant to a person or team.

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    Future Changes is the online home of Stewart Mader, an experienced content strategist and project manager, dynamic speaker to corporate audiences and conferences, and author of two books. He has helped organizations around the world, including Booz Allen Hamilton, Brown University, ICANN, MARS, SAP, and The World Bank develop content strategies and build products that increase information value, collaboration, and employee & customer engagement.

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