Wiki ROI #2: Tacit Knowledge is Key to Improving Efficiency

Wikinomics BlogOrganizations have an immense amount of extremely valuable knowledge that’s walking out the door every day. Every day! Why? There isn’t an easily accessible, easily update-able place to put it.

That’s where a wiki can help, and it’s the subject of the latest article in my series on the Wikinomics Blog:

A wiki is more participatory than a static site, and more efficient than email because people can add useful knowledge where it makes the most sense – on the wiki page, in context, instead of cluttering email inboxes with messages that will be mostly ignored because they amount to interruptivity.

Read the rest of the article on the Wikinomics Blog to see two ways you can use a wiki to improve how you collect and use tacit knowledge.

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    Future Changes is the online home of Stewart Mader, an experienced content strategist and project manager, dynamic speaker to corporate audiences and conferences, and author of two books. He has helped organizations around the world, including Booz Allen Hamilton, Brown University, ICANN, MARS, SAP, and The World Bank develop content strategies and build products that increase information value, collaboration, and employee & customer engagement.

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