Knowledge Sharing: Environment More Important Than Targets

Knowledge Sharing TreeDave Snowden has written an excellent piece, aptly titled: If you try and set targets for knowledge sharing you have failed to understand the subject:

Knowledge is a voluntary act, if people trust each other they will share. If they work together and create interdependencies then they will share. If the context requires it even political rivals will share. Good management (including knowledge management) is about creating the right sort of environment and interactions. Creating a set of explicit targets is an abrogation of management responsibility not its assumption.

Need I say more? Well, one more thing – that line up above about creating interdependencies is the most important key to what you can and should do. Instead of saying you want 10 documents on the wiki per week, spend 15 or 20 minutes showing your project team how to collaboratively build documents on the wiki, and before long they’ll have a lot more than 10 documents on the wiki.

One Comment

  1. I agree. The wiki user experience can greatly facilitate or hinder the wiki’s adoption and broad usage. It is very important to identify and use a wiki that has a lot of the core functionality right and meshes with the company atmosphere and spirit. Take a look here (http://tpgblog.com/2008/06/17/best-free-online-wiki-announced/) where I evaluate the top free, online wikis in search of the #1 Hosted Wiki Experience.

    Enjoy!

    Jeremy Horn
    The Product Guy
    http://tpgblog.com

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    Future Changes is the online home of Stewart Mader, an experienced content strategist and project manager, dynamic speaker to corporate audiences and conferences, and author of two books. He has helped organizations around the world, including Booz Allen Hamilton, Brown University, ICANN, MARS, SAP, and The World Bank develop content strategies and build products that increase information value, collaboration, and employee & customer engagement.

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