At Wachovia, Enterprise 2.0 tools like wikis, blogs, and social networking, as well as instant messaging are being championed by e-business director Pete Fields. He discussed how the company is taking a phased approach to introducing the tools, starting with a pilot in December 2007:

Wachovia is rolling out the project in stages. It launched a pilot program with about 1,000 workers in December, extended it to 10,000 in February, and had expected to make the environment available to all of its 120,000 employees by the end of last month.

Wikis are one of the most popular of the newly available tools:

Among the more popular tools in Wachovia’s Enterprise 2.0 portal are the wikis, according to Fields. The bank’s first effort was a wiki designed to capture and define the numerous three letter acronyms used throughout its operations.

A Careful and Gradual Approach:

Ultimately, Wachovia plans to extend its Enterprise 2.0 network to customers and business partners, but carefully and gradually.

Wachovia’s approach is much more likely to bring long term benefits, because they’re taking a careful approach to such significant change. Unlike the enterprise software rollouts that go from “0 to 60″ right away and place significant scaling pressures on IT, training, support, and the users themselves, the phased approach gives people time to experiment with the tools, and find the uses that significantly improve the way they work – uses that will stand the test of time.