Is wiki use a silver bullet?

Shinkansen in stationThat’s what Martin Leyrer wrote in a post responding to Day 8: Meeting Agenda. He says:

You can’t change the way people think/work by offering yet another tool. IMHO you won’t get “better” meetings by offering a Wiki.

Here’s my response:

You’re absolutely right – you won’t get better meetings just by offering a wiki. You’ll get them by:

  • Holding a BarnRaising so your entire group starts using the wiki together, which gives them an all-important chance to get used to editing one document together.
  • Changing habit from one person recording minutes to everyone contributing minutes – this compels people to pay close attention in the meeting, and they will contribute notes on the topics most relevant to them, which will get them more engaged.
  • Recording and tracking action items on the wiki, so that people can check status there in stead of using meeting time. I’ll talk more about this in the next video.

It’s important to understand that merely making a tool available won’t ensure that people use it, or use it in the most productive ways. With wikis, it’s not about technology. They’re simple, logical, and easy to use. It’s about people. They have to be guided to understand the wiki, overcome obstacles to using it, and find the best uses for their needs.

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    Future Changes is the online home of Stewart Mader, an experienced content strategist and project manager, dynamic speaker to corporate audiences and conferences, and author of two books. He has helped organizations around the world, including Booz Allen Hamilton, Brown University, ICANN, MARS, SAP, and The World Bank develop content strategies and build products that increase information value, collaboration, and employee & customer engagement.

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